phcity19 FAQ
Your Questions, Answered

The minimum age to register and play on phcity19 is 21 years old. This is in line with Philippine law and PAGCOR regulations governing online casino-style gaming. We take age verification seriously — accounts found to belong to underage players will be immediately suspended and any funds returned. Please play responsibly and only if you meet the age requirement.

No. Each player is allowed only one active account on phcity19. Creating multiple accounts to claim bonuses more than once is strictly prohibited and may result in permanent suspension of all associated accounts and forfeiture of any winnings. If you've forgotten your login details, use the password reset option on the login page instead of creating a new account.

Go to the login page and click "Forgot Password." Enter the mobile number linked to your account and you'll receive an OTP to verify your identity. Once verified, you can set a new password. If you no longer have access to your registered mobile number, contact our support team via the email address listed on the About Us page for manual account recovery.

Basic verification is completed during registration via mobile OTP. For higher withdrawal limits, phcity19 may require full KYC (Know Your Customer) verification. This involves submitting a valid government-issued ID — such as a Philippine passport, SSS ID, PhilSys national ID, or driver's license — along with a selfie. Verified accounts enjoy faster withdrawals and higher transaction limits.

phcity19 supports the most popular Philippine payment channels:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank
• Over-the-counter: Selected 7-Eleven and Cebuana Lhuillier outlets

All transactions are processed in Philippine Peso (₱). No currency conversion fees apply for Filipino players depositing in PHP.

The minimum deposit on phcity19 is just ₱100. This low entry point makes it easy for Filipino players to try out different games without committing a large amount upfront. GCash and PayMaya deposits are typically credited to your account within seconds. Bank transfers may take a few minutes during business hours.

Deposit processing times vary by method:

• GCash / PayMaya: Instant (usually under 30 seconds)
• BPI / BDO / Metrobank online banking: 1–10 minutes during business hours
• Over-the-counter: Up to 30 minutes after payment confirmation

If your deposit hasn't reflected after 30 minutes, keep your transaction reference number and contact support with the details.

phcity19 does not charge any platform-side deposit fees. However, your payment provider (e.g., GCash or your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking your e-wallet or bank's fee schedule before depositing. The amount credited to your phcity19 wallet will be exactly what phcity19 receives after any provider-side deductions.

Log in to your phcity19 account, go to the Wallet section, and select Withdraw. Choose your preferred method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure the account name on your e-wallet or bank matches your registered phcity19 name — mismatched names may cause delays or rejection of the withdrawal request.

Withdrawal processing times on phcity19:

• GCash / PayMaya: 1–3 hours on average
• BPI / BDO / Metrobank: Up to 24 hours on business days
• Weekends and Philippine public holidays: May take an additional business day

First-time withdrawals may take slightly longer due to account verification checks. Subsequent withdrawals are typically faster once your account is fully verified.

Yes. The minimum withdrawal amount on phcity19 is ₱200. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be processed in batches for security purposes. Unverified accounts may have lower withdrawal caps until KYC is completed.

phcity19 currently offers 7 featured games across multiple categories:

• Plants vs Dino — Slots & Arcade
• Demon Hunter — Action Arcade
• European Roulette Pro — Roulette
• Mega Fishing — Fishing
• Dragon and Tiger — Card Games
• Captain's Bounty — Adventure Slots
• Dice — Dice

New games are added regularly. Check the Games page for the latest additions.

Yes. All phcity19 games use a certified Random Number Generator (RNG) to ensure every outcome is completely random and unbiased. No game result is influenced by previous rounds, bet sizes, or player history. The RNG systems used are regularly audited to maintain fairness standards consistent with PAGCOR-regulated online gaming requirements.

Absolutely. All phcity19 games are fully optimized for mobile play on both Android and iOS devices. You can play directly in your mobile browser without downloading anything, or download the phcity19 app from our App page for a smoother, faster experience with biometric login and push notifications for exclusive promos. Games load well even on Globe or Smart 4G LTE connections.

Minimum bet amounts vary by game. Most phcity19 games start from as low as ₱1 per round, making them accessible for casual players and those who prefer to manage their bankroll carefully. Games like Dragon and Tiger and Dice allow very small bets, while progressive jackpot games like Captain's Bounty may have slightly higher minimums to qualify for the jackpot pool.

New phcity19 players are eligible for a welcome bonus on their first deposit. The bonus amount and terms are displayed on the registration and deposit pages at the time of sign-up. Bonuses are credited in PHP and are subject to wagering requirements before withdrawal. Always read the bonus terms carefully before claiming — they specify which games contribute to wagering and any time limits that apply.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a 20x wagering requirement on a ₱500 bonus means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different phcity19 games may contribute different percentages toward meeting the wagering requirement — check the specific bonus terms for details.

Yes. phcity19 regularly runs promotions for existing players, including reload bonuses, cashback offers on fishing games, free spins on featured slots, and special promos tied to Philippine holidays like Pasko, Fiesta, and Independence Day. Download the phcity19 app and enable push notifications to be the first to know when new promos go live.

Visit our App page to download the phcity19 app for Android or iOS. The Android APK can be downloaded directly from our site — you may need to enable "Install from unknown sources" in your phone settings. iOS users can install via the Safari browser prompt. The app is lightweight, loads fast on Philippine mobile networks, and supports biometric login for quick access.

Slow loading is usually caused by a weak internet connection. Try these steps:

• Switch from mobile data to Wi-Fi if available
• Close other apps or browser tabs running in the background
• Clear your browser cache and cookies, then reload
• Try a different browser (Chrome or Safari recommended)
• If using the app, try uninstalling and reinstalling the latest version

All phcity19 games are optimized for Philippine mobile networks, but a stable connection of at least 3G is recommended for the best experience.

Yes. phcity19 works on any modern desktop or laptop browser — Chrome, Firefox, Edge, and Safari are all supported. No software installation is required for desktop play. Simply visit phcity19.net, log in, and start playing. The desktop experience offers larger game visuals and is ideal for games like European Roulette Pro where seeing the full betting table layout is helpful.

Yes. phcity19 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and account activity are encrypted and never shared with unauthorized third parties. We also use two-factor authentication (2FA) options and session timeout features to protect your account from unauthorized access.

phcity19 is committed to responsible gaming. Tools available to all registered players include:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Session time reminders — get notified when you've been playing for a set duration
• Cooling-off periods — temporarily suspend your account for 24 hours to 30 days
• Self-exclusion — permanently close your account if you feel you need a long-term break

Visit our Responsible Gaming page for full details and guidance.

phcity19 operates in compliance with Philippine online gaming regulations under the oversight of PAGCOR (Philippine Amusement and Gaming Corporation). Online gaming is legal for Filipino players who are 21 years of age or older. If you have questions about the legal status of online gaming in your specific region or situation, we recommend consulting a legal professional or reviewing PAGCOR's official guidelines.

If you wish to take a break or permanently close your account, go to your account settings and select the self-exclusion or account closure option. You can also contact our support team directly to request immediate account suspension. Self-exclusion is a serious tool — once activated for a set period, it cannot be reversed until the exclusion period ends. We encourage any player who feels their gaming is becoming a problem to use this feature without hesitation. See our Responsible Gaming page for more support resources.